How can we help?
A real person answers every message. No ticket maze, no being passed around.
Instant
Ask the assistant
The Help button at the bottom right of every page answers the common questions straight away, can look up your own account when you're signed in, and hands you to a person the moment it's out of its depth.
Within one business day
Message us
Best for anything about a specific claim, invoice or payment. You get a reference, and we reply by email (Mon to Fri, 08:00 to 17:00 SAST).